THE FOLLOWING SERVICE AGREEMENTS ARE AVAILABLE TO DEALERS FOR A FEE - WE DO NOT SELL RETAIL

The below listed extended service agreements are available through your dealer or repair technician. Payment & Payment arrangements are made directly though the technician.

PRICES NOTED ARE SUGGESTED PRICING. THE PRICE YOU SET FOR YOUR CUSTOMERS MUST INCLUDE THE SETUP FEE

____ ____ EXTENDED AGREEMENT FOR LABOR -  Our Extended Labor Agreement covers up to 2 Site Visits, 2 hours Drive time in addition to a total of 4 hours of labor each year.  The average repair takes Two hours so this agreement typically averages a Zero Labor deductible for TWO REPAIRS. There are exclusions, please ask your dealer for additional details. (Our Most Popular)

____ ____ SILVER PARTS AGREEMENT –ð PUMP Hot tub's pump for 24 Months. ðPLUMBING Only the following plumbing components: jets and glued fittings - against water loss due to defect in workmanship and materials, to the customer for the period of 6 Months & only applies to items we actually replaced. ð EQUIPMENT The hot tub's equipment - specifically the hot tub electrical computer control board “Spa pack” for 24 Months;“topside” control keypad 24 Months; ð COMPONENTS The hot tub's equipment - specifically the hot tub electrical component denoted here as a ð Temperature Sensor for 6 Months.  ð Hi-Limit Sensor 6 Months.  ðPressure Switch 6 Months.   ð Flow Switch 6 Months.  ð Heater Element 24 Months

 This is a 24 month non-cancellable term agreement. (PREPAY FOR A DISCOUNT)

____ ____ GOLD PARTS AGREEMENT –ð PUMP Hot tub's pump for 36 Months. ðPLUMBING Only the following plumbing components: jets and glued fittings - against water loss due to defect in workmanship and materials, to the customer for the period of 9 Months; ð EQUIPMENT The hot tub's equipment - specifically the hot tub electrical computer control board “Spa pack” for 36 Months;“topside” control keypad 36 Months; ð COMPONENTS The hot tub's equipment - specifically the hot tub electrical component denoted here as a ð Temperature Sensor for 9 Months.  ð Hi-Limit Sensor 9 Months.  ðPressure Switch 9 Months.   ð Flow Switch 9 Months.  ð Heater Element 36 Months.  

This is a 36 month non-cancellable term agreement. (PREPAY FOR A DISCOUNT)

____ ____ PLATINUM PARTS AGREEMENT –  ð PUMP Hot tub's pump for 60 Months. ðPLUMBING Only the following plumbing components: jets and glued fittings - against water loss due to defect in workmanship and materials, to the customer for the period of 12 Months. ð EQUIPMENT The hot tub's equipment - specifically the hot tub electrical computer control board “Spa pack” for 60 Months;“topside” control keypad 60 Months; ð COMPONENTS The hot tub's equipment - specifically the hot tub electrical component denoted here as a ð Temperature Sensor for 12 Months.  ð Hi-Limit Sensor 12 Months.  ðPressure Switch 12 Months.   ð Flow Switch 12 Months.  ð Heater Element 216 Months.  

This is a 60 month non-cancellable term agreement. (PREPAY FOR A DISCOUNT)

____ ____ LIMITED LIFETIME EXTENDED PARTS CARE PROGRAM AGREEMENT – Customer must Maintain Purchase Receipt and Proof of Payment. Additionally, This program requires a monthly payment to maintain coverage for as long as the original purchaser owns the spa, If any payment becomes 30 days past due, a lapse in coverage occurs and a fee of $150 plus all past due amounts must be paid. A site visit and spa examination is mandatory before the program is reinstated. Failures during a lapse in coverage are not covered.  ð PUMP Hot tub's pump(s). ðPLUMBING Plumbing components: jets and glued fittings - against water loss due to defect in workmanship and materials. ð EQUIPMENT The hot tub's equipment - specifically the hot tub electrical computer control board “Spa pack”;“topside” control keypad; Heater element and Housing; ð COMPONENTS MySpaGuy warrants the hot tub's equipment - specifically the hot tub electrical component denoted here as a ð Temperature Sensor;  ð Hi-Limit Sensor;  ðPressure Switch; ð Flow Switch;  ð Heater Element.  

This is a 120 month non-cancellable term agreement. (PREPAY FOR A DISCOUNT)

What is NOT covered under your extended service agreement?
The warranty shall be invalid if the item has been subjected to any alterations, misuse, abuses, or if any repairs are attempted by anyone other than an authorized MySpaGuy Service Agent.

1) Damage resulting from operating the spa at a water temperature outside the range of 65 degrees F to 108 degrees F for any reason.
2) Damage or discoloration resulting from improper maintenance.
a) The use of sanitizers such as Tri-clor (tablets or sticks). Calcium hypochlorite, sodium hypochlorite, and any chemical that may dissolve or remain undissolved on the shell or cabinet surface.
b) The use of caustic cleaning solutions such as “409” brand cleaners.
3) Pressure switches, pump seals, heater due to improper water chemistry after 12 months.
4) The cabinet wear or appearance. (Wood reacts differently to various environmental conditions.)
5) Stereo and/or Television Components and/or lighting and lights and/or power supply converter to include DVD players and/or Antennas and/or fuses. (after 12months from date of purchase).
6) Damage caused by failure to follow procedures defined in owner’s manual.
7) Damage caused by improper or incorrect electrical hook-up.
8) Spa pillows, light bulbs, filters, escutcheons, fuses and spa hose bib.
9) Scratches or damage caused by normal use.
10) Damage by moving the spa.
11) All spa accessories and add on jet accessories.
12) GFCI nuisance tripping is not covered by any warranty.
13) Acts of Nature, and damage caused by animals, rodents and insects are considered abuses and are not covered under this warranty.
14) Draining water from the spa in cold weather, where freezing water and ice will damage the spa and its components.
15) Flow Switch adjustments are not covered under warranty.

 A warranteed service call provides all customers with a discount labor rate of $50 hourly on site. All Part Warrantees are "Return to Manufacturer" warrantees - They require prepayment of estimated freight in addition to any applicable part and labor deductibles. If multiple parts have failed, a deductible may apply to each item. I understand my spa will be unusable while a warranty exchange is in process unless I participate in an extended care program. 

This agreement applies only to Used hot tub's sold in South Carolina, North Carolina, Virginia and Georgia and excludes trade sales, hot tubs used for commercial purposes and former demo/rental hot tubs or units and or components where the balance has not been paid in full. Unless otherwise specified - this agreement covers parts only and parts are required to be returned at the owners cost, to the manufacturer.

This agreement, if applicable, is a return to manufacturer warranty and honored by THE MANUFACTURER AND MySpaGuy Service & Repair Co., During the covered labor period, if any, a warranty exchange fee will apply unless customer ships parts back to manufacturer. WARRANTY APPLIES ONLY IF ITEM BELOW IS REPLACED; PAID FOR; AND SO MARKED HEREON. Inclusive of Parts and ONLY parts purchased through and installed by MySpaGuy. Reduced Labor Charges will apply unless a separate labor service agreement is purchased. By executing this document, you agree you have studied and agree to be bound by the Terms_and_Conditions.

VALIDITY: This agreement is only valid to the original owner and does not cover damage caused by: neglect, misuse, wear and tear, improper electrical connection, freezing, Acts of God (or Mother Nature), water chemistry or leaving the empty hot tub exposed to the sun. All items are warranteed to be free from manufacturer defects on the date installed. Free Accessories, OR items for which you are not charged - are not covered by this agreement.

NOTE: When installing the hot tub within or on a deck or patio the service door must be accessible for pump and control pack repair. If a leak or malfunction should occur in an inaccessible place it is the customers’ responsibility to make this accessible to the technician. This agreement shall be invalid if the item repaired has been subjected to any alterations, misuse, abuses, or if any repairs or relocations are attempted by anyone other than an authorized Carolina Service Group Authorized & Certified Repair Technician.

PART DEDUCTIBLE: All Pumps, Heaters, Blowers, Turbos', Fiber Optic Boxes, Misters, Control Packs, Topside Controls, and Miscellaneous Electrical Components have a deductible no greater than $250. Seller will repair or replace and may substitute other items with similar performance at their sole discretion. On used Hot Tub's repaired under warranty, the seller, reserves the right to install used equipment. Replacement under any program is not applicable if failure is due to an event noted under the exclusions clause, or if contracted warranty term has expired. Exclusions are noted below . A deductible waiver agreement is available for a fee and must be noted on your original sales invoice to be valid. Deductibles are variable and are typically 25% of the MSRP of an item. Average deductibles for all NEW and UNUSED replacement items is  $150 or less, excluding Controllers, Packs and Topsides, which average a deductible of $250. The deductible may vary from year to year as prices decrease or increase. If an item is repaired, the average deductible for a repair is $50.

EXCLUSIONS: Damage resulting from operating the spa at a water temperature outside the range of 65 degrees F to 108 degrees F for any reason. - Damage or discoloration resulting from improper maintenance. - The use of sanitizers such as Tri-clor (tablets or sticks). Calcium hypochlorite, sodium hypochlorite, and any chemical that may dissolve or remain undissolved on the shell or cabinet surface. B)The use of caustic cleaning solutions such as “409” brand cleaners. - Pressure switches, pump seals, heater due to improper water chemistry after 12 months. - The cabinet wear or appearance. (Wood reacts differently to various environmental conditions.) - Stereo and/or Television Components and/or lighting and lights and/or power supply converter to include DVD players and/or Antennas and/or fuses. (after 12months from date of purchase) - Damage caused by failure to follow procedures defined in owner’s manual. Damage caused by improper or incorrect electrical hook-up. Spa pillows, light bulbs, filters, escutcheons, fuses and spa hose bib. Scratches or damage caused by normal use. Damage by moving the spa. All spa accessories and add on jet accessories. GFCI nuisance tripping is not covered by any warranty. Acts of Nature, and damage caused by animals, rodents and insects are considered abuses and are not covered under this warranty. Draining water from the spa in cold weather, where freezing water and ice will damage the spa and its components. Flow Switch adjustments are not covered under warranty.